Update

[Announcement] [Update] FAQ : Regarding Ragnarok Origin NA

2023-11-24

*2024.02.13 Updated : The deadline for qualifying for the Incentive Program updated.

*2023.11.24 Updated : ROONA App Accessibility updated
*2023.11.09 Updated : FAQ for Incentive Program updated

*2023.11.08 Updated : FAQ for Incentive Program updated

*2023.11.07 Updated : FAQ for Incentive Program updated

[Store]

Q. When is the exact date to remove the current app from the Google Play Store and Apple App Store?

We anticipate this occurring in early December of this year. We will make an official announcement regarding the precise date.

[Updated] ROONA will no longer be available for download on the Google Play Store and Apple App Store starting on December 7th.

Q. Why is the current ROONA being removed from the stores?

Due to Google Play Store and Apple App Store policies, we cannot maintain two versions of Ragnarok Origin on mobile app stores simultaneously. Consequently, Ragnarok Origin NA will cease to be offered on the Google Play Store and App Store. No need to worry; you can still play the game even after ROONA is no longer available on the mobile app stores.

Q. If I encounter a problem, how can I redownload the game to continue playing?

Players will still be able to download ROONA from our website.

[Updated] Current players can continue enjoying the game by updating it as usual, via the in-game patcher, after any new updates. However, new Android users will need to download the game through the official website, which will soon be updated with the download link. Unfortunately, the game will no longer be available for new Apple users to download. If any current Apple users need to re-download the game, they can do so via their App Store download history page.

[New Game]

Q. Will the launch of the new game, ROO: Ragnarok Origin, result in the termination of the existing game, ROONA?

No, the arrival of ROO: Ragnarok Origin will not dictate the termination of ongoing services for ROONA.

Q. How will the ROO: Ragnarok Origin differ from ROONA?

ROO: Ragnarok Origin has been designed to enhance stability and deliver an array of quality-of-life improvements, along with additional content for your enjoyment. Furthermore, this game will be available with a PC client, significantly enhancing the gaming experience.. By expanding our service to encompass both North and South America, we aim to foster a larger, more vibrant community that will enhance your overall experience.

Q. Can we use the current ROONA account in ROO: Ragnarok Origin the same way as now?

Unfortunately, no, as technical limitations prevent us from transferring any data or progress from the NA service to the upcoming ROO: Ragnarok Origin service.

[In-Game]

Q. How will payments be processed?

Payments will cease to be supported through Apple and Google when the current game is removed from those app stores. However, players will still be able to make purchases through the specific payment method.

Q. Will we continue to receive news updates and support through ROONA social channels?

Yes, NA social channels will continue to be utilized

Q. Will current Customer Support tickets be addressed? If so, will the method for submitting tickets be the same?

Yes, the current CS tickets will be addressed, and the submission method will remain the same.

Q. How will toxicity be handled in ROONA?

Toxicity will be handled in the same way as before. For example, hate speech and harassment will result in bans. Terms of service will still apply.

[Incentive]

Q. Is there a set date the historical recharge amount is recorded, or is it from the first time a player logs into ROO: Ragnarok Origin?

Yes. The historical top-up record will be recorded until 2024 Feb 18 (US PST).

Q. Can a player continue to spend in ROONA at any time to build their historical recharge amount to hit a higher incentive tier, including for the $1,000 incentive?

No. The historical top-up record will be recorded until 2024 Jan 9 (US PST)

Q. Are the blocked players entitled to the benefit from the incentive program?

Players who are blocked and/or attempted any chargebacks are not the intended recipients of the incentive and cannot receive it.

Q. If players spent additional amounts in ROONA across more than 1 account, can these be combined to redeem in ROO: Ragnarok Origin?

No. The incentive program is available to bound one account only. After the account has been bound, the account will no longer be available for the incentive.

Q. How many Nyan Berries will be distributed to a valid player through the Incentive program?

The incentive program will offer players Nyan Berries in ROO: Ragnarok Origin, based on their historical recharge amount in ROONA, at a ratio of $1 USD = 12 Nyan Berries.

Q. Does the historical recharge amount apply to the total $USD spent, or just Nyan Berry top-up?

It applies to the total $USD spent on all purchases.

Q : I had an account suspension in the past, but it has been resolved, and I am currently playing without any issues. Will I be excluded from the incentive program in this case?

No, you won't. Accounts that are currently playable without issues can be included in the incentive program.

However, accounts with unresolved suspensions within a specific timeframe may be excluded from the incentive program.

Q : Is there a deadline for making repayments to qualify for the incentive program?

Yes, a player must make the repayment by Feb 18th 20:00 PST to qualify for the incentive program. Repayment will not be available after that date.

IMPORTANT NOTICE Regarding Ragnarok Origin NA

Greetings Midgardians,

We are pleased to announce important changes regarding Ragnarok Origin NA (ROONA). We have always strived to deliver the best player experience possible, with a variety of new events, constant updates, implementing player feedback and more.

The Ragnarok Origin franchise currently serves players across various regions, including the United States and Canada, and is being played all across the world. However, we’d like Ragnarok Origin to be enjoyed and experienced by even more players.

As such, we plan to launch Ragnarok Origin as a new and expanded service, including not only North America, but also Latin America. The new-look Ragnarok Origin, ROO:Ragnarok Origin, will be redesigned to provide even-greater reliability and will also launch with a dedicated PC client featuring cross-play functionality. Players will be able to enjoy larger communities and expanded content with a larger playerbase from this expanded region. ROO:Ragnarok Origin will be launched as a completely new game and will run separately from the current ROONA. The new ROO:Ragnarok Origin will begin pre-registration in December, with it launching in January 2024.

To make way for the all-new ROO:Ragnarok Origin, ROONA will cease to be offered on the mobile app stores, due to the policies of the Google Play Store and Apple App Store. ROONA will be taken off the mobile app stores in early December.; we will update again when the exact date is confirmed. What’s important to remember is that players will still be able to play and download ROONA via our website after ROONA is no longer available on the mobile app stores. Also, events and services for ROONA will continue even after the new ROO: Ragnarok Origin is released.

Unfortunately, due to the technical limitations, we are unable to carry over any data or progress from ROONA to the upcoming ROO:Ragnarok Origin service. In light of this, ROO:Ragnarok Origin will have a special incentive program for ROONA players who opt to transition to ROO:Ragnarok Origin. More details about this incentive program will be provided in the future.

Our goal is to bring an improved Ragnarok Origin experience to more players across the world while providing more choices for existing players. We look forward to moving towards the next chapter of our Ragnarok Origin journey with all of our dedicated fans and players, and we always appreciate your support.